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‎10-11-2018 08:58 AM
‎10-11-2018 08:58 AM
'Not available in your country' problem
Yo gang,
I'm having trouble with what seems to be a new country-check feature, while trying to log in from Australia.
I use a VPN on my desktop and this morning had to force-set it to an Aus IP (just using my normal ISP IP wasn't working, I had to use VPN) to circumvent the "Not available in your country" error.
I don't use a VPN on my mobile, so I can't log in on mobile - not sure why my mobile is showing me in a different country.
Just thought I should flag the issue in case other people are experiencing the same problem.
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‎10-11-2018 11:29 AM
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‎12-11-2018 08:49 AM
‎12-11-2018 08:49 AM
Re: 'Not available in your country' problem
Other info : I haven't tried clearing cookies yet (because it's a pain in the butt) but might try tonight to just clear from this site.
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‎12-11-2018 10:38 AM
‎12-11-2018 10:38 AM
Re: 'Not available in your country' problem
Hi @TheVorticon,
Glad mobile is okay - can you let me know how you go with your desktop when you clear your cookies if there is still an issue?
Thanks!
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‎12-11-2018 07:38 PM
‎12-11-2018 07:38 PM
Re: 'Not available in your country' problem
Hi @Lauz.
No it still doesn't behave after clearing cookies. Without VPN on I cleared them, closed the window, tried to log on, still got the error, repeated clear & login, got the error, turned on VPN to Aus, got the error, cleared cookies, closed the window, logged on successfully.
Trying with my phone on wifi also results in getting the error again tonight.
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‎13-11-2018 02:07 AM
‎13-11-2018 02:07 AM
Re: 'Not available in your country' problem
i'm having the same issue, only managed to post this on another browser
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‎13-11-2018 09:30 AM
‎13-11-2018 09:30 AM
Re: 'Not available in your country' problem
Thanks @plasmo and @TheVorticon - leave this with me and I'll chat to the tech team!
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‎13-11-2018 02:51 PM
‎13-11-2018 02:51 PM
Re: 'Not available in your country' problem
Hi @TheVorticon and @plasmo,
I've sent you each an email as I need some more details around your IP addresses.
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‎17-11-2018 10:26 PM
‎17-11-2018 10:26 PM
Re: 'Not available in your country' problem
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‎19-11-2018 01:20 PM
‎19-11-2018 01:20 PM
Re: 'Not available in your country' problem
Thanks @TheVorticon - I have passed the information you have given us here and in email to our tech team. I'll let you know when I have more information for you 😎 Thanks for your patience on this